Device reported POWER OFF. Power it on before any other troubleshooting.
Important Checks
Placement: keep away from your phone and powerbanks, and don't cover with metal.
Charging: not charging? Try a USB-A to USB-C cable.
No updates: reboot by switching the tracker OFF, then back ON.
Battery: —
Signal: —
GPS Quality: —
Satellites: —
Interval: —
Last GPS Fix: —
Accuracy: —
Speed: —
Network Reset
If the tracker is ON, you are moving, and the tracker is well positioned but not updating, you can request a Network Reset. If the tracker does not come back online within 30 minutes AND you have already performed a manual reboot, please contact the event organiser.